Welcome to the MEDEASE Help Center!
We’re here to make your experience smooth, easy, and worry-free.
Find answers to common questions below — and if you need more help, we’re just a message away!
📚 About MEDEASE
MEDEASE offers exam-focused medical notes, flashcards, and study resources created by real medical students. Our mission is to help you revise faster, learn smarter, and succeed with confidence.
🛒 Ordering and Payment
How do I place an order?
Simply browse our shop, add the notes you want to your cart, and proceed to checkout. You’ll receive immediate access to digital files after payment.
What payment methods do you accept?
We accept secure payments through major credit cards, debit cards, and bank transfers.
Can I pay in my local currency?
Payments are processed in [set your currency, e.g., Euros], but your bank may automatically convert it based on your location.
📥 Delivery
When will I get my notes after purchase?
Digital notes are available for instant download once your payment is complete.
Physical products (if ordered) will be shipped within [1–3 business days] and delivery time depends on your location.
🔄 Refunds and Exchanges
Can I get a refund?
Due to the digital nature of our products, we generally do not offer refunds.
If you encounter any issue with your purchase, please email us within 7 days at medstuff00@gmail.com and we’ll do our best to help.
🔒 Account and Downloads
I didn’t receive my download link. What should I do?
First, check your spam/junk folder. If you still can’t find it, contact us with your order details and we’ll resend the link.
How long do I have access to my purchased files?
You can access your digital downloads anytime by logging into your MEDEASE account.
✍️ Contact Us
Still have a question?
We’re happy to assist you!
📧 Email: medstuff00@gmail.com
📍 Location: Sofia, Bulgaria
We usually respond within 24 hours on business days.